KINDNESS & PROFESSIONALISM ARE OUR PLEDGE

Lauren joined the Big L team in 2013 and spent 7 years in a demanding customer service department focusing on scheduling and order processing. She eagerly transitioned into sales after developing an extensive knowledge of customer relations and product components. When away from the office, Lauren loves spending all her extra time with her 2 daughters.

Ron joins the Big L team having been in the commercial fenestration business for over 18 years, during which time he has specialized in historical renovations requiring SHPO and NPS approvals.  A three-time award-winning sales consultant, his knowledge and expertise have helped many architects, general contractors and building owners navigate their way through this challenging process.  Born and raised in the Syracuse area,  Ron relocated to the Buffalo area to attend Buffalo State College where he earned a Bachelor of Arts Degree in Public Relations.   Ron, his wife Kristin, and their two sons, Ben and Owen reside in the Village of Hamburg.

Jim comes to the Big L team with over 30 years’ experience in the building products industry. Working mostly in the commercial arena, he has worked with architects, general contractors and residential builders turning dreams and designs into reality. He has earned numerous national or local awards in customer service. Being a naval dependent, he has traveled the United States and Europe attending the University of Maryland Munich, Germany and completing his studies at the University of Buffalo. When not at work, Jim enjoys the outdoors and spending time with his wife and two children.

Travis joined the Big L team as an installer, providing him with great perspective in his current role where he inspects and assesses the windows our customers homes. When working with Travis, homeowners can expect a professional guide through the latest design concepts, expert product knowledge, as well as a collaborative experience to help them achieve the look and feel they desire. With nearly twenty years in the window and door industry, Travis understands that customer satisfaction is accomplished not by doing what is easy or expected, but by focusing on the details that make your house a home.

Fritz has been a part of the window industry for over 30 years, as an installer, union glazer and sales consultant. With experience from all aspects of the window and door industry, Fritz will help guide you through the process of choosing, designing, and finalizing your project. Fritz is an avid water sports enthusiast, enjoying boating, diving, and fishing during our beautiful Buffalo summers.

Justin started working with Big L in the summer of 2010 after graduating high school at Kenmore east and became a full time employee in 2013 after receiving his degree from ECC. He worked in the install and service departments as an assistant tech before accepting a position in the warehouse. He moved back to the service department as a coordinator and now works as an inside sales rep. Justin is an avid buffalo sports fan after playing football semi professionally for 4 years.

CEO and Owner of Big L Windows and Doors.  Bill has worked in many positions at Big L as he grew up in the family business. After University, Bill taught English in Japan and ended up meeting his future wife there.  Bill and his wife have three children who keep them very busy.  Bill loves to discover and listen to music and has recently taken up electric bass guitar lessons.