Testimonials for Big L Windows & Doors

Valued Window and Door Installation Reviews from Our Western New York Family


“Jim is great. He talks to you like a personal friend. He is always a gentleman. No matter where I see him he is always polite. I am going to get all my windows done, even it I have to do 2-3 windows at a time. They say what they mean and mean what they say. I will never consider anybody else. It was almost 2 years ago when he measured my windows and he kept all that information until I was ready. And that is super special.”

– Larry, Buffalo, NY


“Big L did an AMAZING job on our windows. They are superior windows. Our neighbor also used them for their front picture window and were very happy.”

– Theresa, Buffalo, NY 


“Big L did a fast, efficient, and amazing job on our windows installation. We are completely satisfied with the job the crew did for us, plus they cleaned up beautifully. I’ll be sure to recommend them to friends and family.”

– Betty, Depew, NY


“I would like to recognize the entire team. They did a great job. I was most satisfied with the level of quality of talent and number of people on the job. I was also satisfied with how well they worked as a team and their professionalism.”

-Dan, Amherst, NY

“The quality of the product, professionalism, and outstanding sales. We’ve had them do quiet a few things. Quality and expertise wise, I wouldn’t hesitate to recommend them to everyone.”

-Jerry and Ann, Cheektowaga, NY

“I would like to recognize the installers for their exceptional service…The existing frame had some issues from one of the doors they were installing. They had to take it off, widen it, and take some bricks out. It was a tricky job that they encountered on the spot, but they handled everything beautifully.”

-Jean, Buffalo, NY

“I was most satisfied with the customer service, showroom presentation, and the pleasantness and cleanliness of the workmen.”

-Keith, Hamburg, NY

“I was pleasantly surprised, as a woman running a household, how easy they made it for me. They were very, very nice. To Travis to the gentleman who measured for the windows they were all nice. They called saying when they would be here, they called when they were to send a double crew. They kept me informed. I was impressed with everything. Some people worry about getting windows. They are afraid they are going to do shawty work or get a lower quality product. I wasn’t worried at all. They were right on board with everything.”

-Joan, Lancaster, NY

“Extremely knowledgable about the products and what was best for our project. The installation crew could not have been more careful and professional throughout the project!”

-Brian & Virginia, Buffalo, NY

“We are very happy with what Big L Windows & Doors did for us. From the quality to the efficiency, it was all very pleasant. We have a very positive response.”

-Tom & Katherine, Buffalo, NY

“Big L did an AMAZING job on our windows. We had 38 windows in the house to replace and I wish we could have used Big L for all of them. We only used them for the windows in the front of the house and our kitchen…Our neighbor also used them for their front picture window and were very happy.”

-Theresa R, Buffalo, NY

“From the very first contact with your company I have been impressed.Fritz came out to our house and was personable and very informative. Lucy went the extra mile to help schedule my delivery date to coincide with my vacation time. Norm and the installation crew ( Justin, Erik, Derek, Michael and Charles I hope I didn’t forget any one) were professional, courteous, and willing and eager to answer any questions we had. They all seemed to actually enjoy their jobs!!! So refreshing to see”

-Kristy Krege, Toanwanda

“I am so pleased with my windows! I certainly would recommend your company, and I will use you for future projects. Thank you.”

-Joan Attia, Tonawanda

“Installers were very professional, and their workmanship was excellent. The work was precise, both in installation and clean-up of debris.”

T. Brady, Irving

“Crew was very skilled and neat, and is a very good product. I found my dealing with the people at Big L to be a fair and pleasant experience.”

-James Hogan, West Seneca

“Polite, friendly installer, who did an excellent job in my older home…very professional.”

S. Opalka, Lackawana

“We are veterans when it comes to dealing with contractors and with renovations, and few contracts have been positive. Most, in fact, have been in the nightmare category. We always expect the worst, and have seldom been disappointed.

Big L’s had been an exception, rather than the rule. The entire experience with them has been as painless as such projects can be. Replacement of windows throughout the house is not without inconvenience, but the staff of Big L made it is as easy as was possible.

What we appreciated most was the fact that we were kept in the loop throughout, a rarity in our experience where it is the norm to simply not show up when promised. Big L’s technicians showed up on time, and we were always notified and/or consulted when there was a change in schedule (in our case, this was necessitated at the end of the project by an unforeseen structural problem) to keep us updated and to keep disruption in our lives to a minimum. The staff members were a well orchestrated, functioning team, all to our benefit.

In a word, the performance of all – from Mr. Turner to Ms. Setlock to all the technicians – was that of Professionals. We look forward to enjoying the end product.

Thanks to all of you.”

Tim & Louise Jones, Buffalo